How can we help?

Troubleshoot email, password and session issues that prevent you from accessing Trade Optic.

How the Trade Optic Pro trial works, what is included, and what happens when it ends.

General troubleshooting when a broker connection fails or stays in an error state.

Fix rejected API keys for IG and other broker integrations that require them.

Find trades that did not appear after broker sync or CSV import.

Troubleshoot win rate, P/L and other metrics that do not match expectations.

Stop renewal through Stripe Billing Portal and keep access until the end of your billing period.

How Trade Optic handles credentials, encryption and third-party providers.

Understand which account data informs AI responses.