How it works
PricingAbout
Log inGet started
  1. Help Centre
  2. Technical Support

Technical Support

Fix browser, loading, display and upload problems.

All categoriesAccount & LoginSubscriptions & BillingBrokers & API ConnectionsTrade Imports & Manual TradesDashboard & Performance DataTrading JournalStrategy VaultPattern AnalysisPersonal Trading DNAMental EdgeGoalsAI AssistantPrivacy, Security & Personal DataTechnical Support

Supported browsers

Which browsers work best with Trade Optic.

Clear cache and cookies

Resolve login and display issues by clearing stored browser data.

Page not loading or spinning

Fix pages that hang, show errors or fail to load content.

Screenshot upload failed

Fix image upload errors in the journal.

Mobile browser issues

Using Trade Optic on phones and tablets.

Slow performance

Improve load times and responsiveness.

Notification issues

Fix missing or duplicate in-app and email notifications.

Dark and light mode

Switch appearance themes in Trade Optic.

Supported file formats

File types accepted for uploads and CSV import.

Contact support

Get help from the Trade Optic support team.

Report a bug

Tell us about unexpected behaviour or errors.

← Back to Help Centre

More resources

  • Contact Support
  • Getting Started
  • Product Updates
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • AI Disclaimer

Legal & Documents

Privacy PolicyTerms of ServiceCookie PolicyTrading & AI Risk Disclaimer

© 2026 Trade Optic. All rights reserved.

We value your privacy

Trade Optic uses necessary technologies to operate the service. With your permission, we may also use optional technologies for preferences, analytics and marketing.

Cookie Policy