Account & Login

I can't sign in to my account

Troubleshoot email, password and session issues that prevent you from accessing Trade Optic.

Last updated 3 September 2026

Start by confirming you are signing in at the correct Trade Optic login page and using the same email address you registered with.

Check that Caps Lock is off and re-enter your password carefully.
Use Forgot password on the login page to reset your password if you are unsure.
Clear your browser cache and cookies, then try again in a private/incognito window.
Disable browser extensions that block cookies or scripts, then retry.

If you signed up with a social provider, use the same method each time. Email-password reset does not apply to social sign-in accounts.

Step-by-step account setup guide

Still unable to sign in after trying these steps

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Request a password reset link and set a new password for your Trade Optic account.

Find and complete email verification when the confirmation message does not appear in your inbox.

Update your sign-in password from account settings while staying signed in.

Still need help?

If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.