Get started

Technical Support

Screenshot upload failed

Fix image upload errors in the journal.

Last updated 3 September 2026

  • File too large — compress the image or use a smaller resolution.
  • Unsupported format — use JPEG, PNG or WebP.
  • Connection interrupted — retry on a stable network.
Supported file formats →

Was this article helpful?

Related articles

Supported file formats

File types accepted for uploads and CSV import.

Attach screenshots to trades

Upload chart images and visual context to journal entries.

Still need help?

If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.

Contact Support
← Back to Help Centre

More resources