Get started

Technical Support

Contact support

Get help from the Trade Optic support team.

Last updated 3 September 2026

Visit the contact page to reach support. Include your account email, a clear description of the issue and screenshots if helpful.

Never send your broker password, complete API key, authentication token or payment details through email, direct messages or support chat. Only enter connection details inside Trade Optic’s secure broker-connection form. If a credential may have been exposed, revoke it through your broker immediately.
  • Do not include passwords, API keys or payment card numbers.
  • For billing issues, include your Stripe invoice ID if available.
Contact support →

Was this article helpful?

Related articles

Report a bug

Tell us about unexpected behaviour or errors.

I can't sign in to my account

Troubleshoot email, password and session issues that prevent you from accessing Trade Optic.

Still need help?

If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.

Contact Support
← Back to Help Centre

More resources