Brokers & API Connections

Trades not syncing or delayed

What to do when broker sync is slow or recent trades are missing.

Last updated 3 September 2026

Initial sync after connecting can take several minutes for accounts with long trade history. Subsequent syncs are faster.

Open Broker Connections and check the last synced timestamp on the connection card.
Select Sync Now if available, then refresh your journal or dashboard.
For IG, ensure your API key is still active and the environment matches your account.
For MT5, confirm the MetaApi connection status is Connected — reconnect if it shows an error.

Brokers may delay publishing closed trades by minutes or hours. Very recent positions may not appear until closed.

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Find trades that did not appear after broker sync or CSV import.

Refresh credentials and restore sync when a connection goes stale.

Step-by-step fixes for IG authentication, API key and environment errors.

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If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.