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Brokers & API Connections

Reconnect a broker account

Refresh credentials and restore sync when a connection goes stale.

Last updated 3 September 2026

Connections can require re-authentication after password changes, API key expiry or MetaApi session timeouts.

  1. Open Broker Connections and locate the affected account.
  2. For MT5, select Reconnect to open a new MetaApi configuration link.
  3. For IG, disconnect the account, revoke the old API key in My IG if needed, create a new key, and connect again.
  4. Run Sync Now after reconnecting.
Never send your broker password, complete API key, authentication token or payment details through email, direct messages or support chat. Only enter connection details inside Trade Optic’s secure broker-connection form. If a credential may have been exposed, revoke it through your broker immediately.

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If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.

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