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Subscriptions & Billing

Refunds and billing disputes

How to request help with incorrect charges or billing issues.

Last updated 3 September 2026

Trade Optic subscriptions are processed by Stripe. For billing errors, duplicate charges or unauthorised payments, contact support with your invoice ID and the email on your account.

Refund eligibility depends on your jurisdiction and the circumstances of the charge. Support will review requests on a case-by-case basis.
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If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.

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